Understanding that a holiday is not just accommodation - it's an experience - Classic Holidays manages resorts/clubs in Australia's favourite holiday destinations: Gold Coast, Sunshine Coast, Coral Coast, NSW Mid North Coast, The Murray Region and Victoria's High Country, with access to many more locations throughout Australia, New Zealand and the world!
Established in 1978, Classic Holidays provides holiday reservations for some 26,000 families every year. Offering great holiday deals at premier resorts, with Classic Holidays, it's your choice!
Resort and property management
- Centralised resort management
- Comprehensive quarterly reporting to Boards
- Protect the long term ownership of members
- Prepare and monitor resort budgets to ensure expenditure is kept within budget
- Monitoring performance against benchmarks
- Monitor compliance
- Cost savings through Classic Group’s bulk purchasing power for goods and services
- Risk management
- Owner Information Sessions
- Continuous quality assurance (guest feedback, resort inspections)
- Centralised reservations, rental bookings, exchange processing, member queries and mailings
- Dedicated Australian & NZ toll free numbers
- Dedicated Complaints Handling Officer
- Owner database management
- Exclusive flexible-use programs
- (Exchange & Play, Points & Play )
- Inventory management
- Specialised team liaising with wholesale companies, travel agents and accommodation websites for rental reservations at managed resorts
Marketing, Publications & Events
- Marketing services
- Design, creation and issue of resort, Classic and staff newsletters, event invitations, company publications, stationery, brochures, flyers and other promotional material
- Constant monitoring and update of website content
- Event organising: owner information sessions, charity events, industry functions
- Preparation and issue of monthly email newsletter
- Implementation and monitoring of regional, national and international marketing plans and initiatives
- Design and creation of advertisements for Classic group of resorts
- Rental space marketing
- Distribution management
- Administration of Rental Agreements (leasebacks)
- Ongoing industry software training
- Hosting email accounts and Website
- Provide Firewall, virus and other security measures to protect systems
- Backup and Archive data
- Central server to support system
- Sourcing, implementation and configuration of hardware and software
- Implement system and network enhancements
- Bookkeeping and Payroll
- Budget preparation
- Performance monitoring
- Coordination of audits
- Preparation of financial statements
- Reconciliation and distribution of Resort rental pools
- Timeshare debt collection (levy recovery, forfeiture)
- Maintenance specifications
- Preventative maintenance
- Annual maintenance programs
- Refurbishment (interior, exterior, facilities and grounds)
- Provide documents for share only transfers
- Provide information on share and title transfers
- Preparation and issue of share certificates
- Maintaining share transfer journal
- Preparation and issue of new owner packs
Human Resources Management
- Staff recruitment and retention
- Staff training, development and motivation
- Reward and recognition programs
- Workplace Health & Safety
- Industrial Relations Advice
- Staff counselling and support during traumas
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